Tue, March 27, 2012 at 20:18 What will the future of customer experiences in retail environments look like? A Research Brief by Mediapost captures some aspects of what the landscape might look like then. We’ll check back in 5 years and see what actually happened.
Tue, February 28, 2012 at 14:05 It has been a great honor and privilege to be hosting the Atlanta Service Jam, one of the 85+ locations of the Global Service Jam 2012. Amazing people joined us here to create amazing services, and I can’t wait to do it all over again next year. Please see a video here:
Mon, February 20, 2012 at 8:35 Fast Company has a series of articles focusing on the importance of UX.
Sat, January 21, 2012 at 13:01 Furthering the emerging field of Service Design, I am helping to organize the Altanta Service Jam. For 48 hours, interested people will come together at locations around the world and create amazing services. Here in Atlanta, we anticipate a good, energized crowd!
Sat, March 12, 2011 at 13:41 "Service design is the alignment and design of multiple brand touchpoints in a customer's journey, including environments, interactions, media, and products. The results are more effective and more enjoyable customer experiences"
I was giving a presentation on Service Design to Grad Students of the Industrial Design Program at Georgia Tech recently, and used above definition of the practice.
Tue, August 10, 2010 at 13:00 Over at core77, there is a fine article on interaction design. Check it out.
Wed, July 14, 2010 at 18:47 So, in reference to some work we are doing over at Info Retail, I came across some good references for creating meaningful customer experiences. I thought I would share some of these links here, just for good measure.
The Three "Ds" of Customer Experience HBS
Designed Experiences: The Evolution of Intelligent Design - Fastcompany
The Elements Of A Great Shopping Experience - Forbes
Creating an online experience that matches the off-line experience
Co-worker Alisan just shared the following, thank you:
Point of Value – Customer Engagement is Completely Neglected
experience design, retail, store Sun, June 6, 2010 at 23:03 They all are singing. Sing! Day of Song in my home town and area, the Ruhrgebiet.
Sun, June 6, 2010 at 12:50 
The GardenerThis piece will be on silent auction at a Hands on Atlanta fundraiser, June 19th.
Sun, May 30, 2010 at 14:05 The Distanz Debut Event was a great success, and I want to thank everybody involved!
