Florian Vollmer Words and LinksBloghttp://florianvollmer.com/blog/2012-03-28T00:21:00ZSquarespaceRetail Experiences 2016http://florianvollmer.com/blog/2012/3/27/retail-experiences-2016.htmlFlorian Vollmer2012-03-28T00:18:48Z2012-03-28T00:18:48ZWhat will the future of customer experiences in retail environments look like? A Research Brief by Mediapost captures some aspects of what the landscape might look like then. We’ll check back in 5 years and see what actually happened. 

]]>Atlanta Service Jamhttp://florianvollmer.com/blog/2012/2/28/atlanta-service-jam.htmlFlorian Vollmer2012-02-28T19:05:19Z2012-02-28T19:05:19ZIt has been a great honor and privilege to be hosting the Atlanta Service Jam, one of the 85+ locations of the Global Service Jam 2012. Amazing people joined us here to create amazing services, and I can’t wait to do it all over again next year. Please see a video here:

]]>Some thoughts on UX-centered CRhttp://florianvollmer.com/blog/2012/2/20/some-thoughts-on-ux-centered-cr.htmlFlorian Vollmer2012-02-20T13:35:39Z2012-02-20T13:35:39ZFast Company has a series of articles focusing on the importance of UX.

]]>Atlanta Service Jamhttp://florianvollmer.com/blog/2012/1/21/atlanta-service-jam.htmlFlorian Vollmer2012-01-21T18:01:29Z2012-01-21T18:01:29ZFurthering the emerging field of Service Design, I am helping to organize the Altanta Service Jam. For 48 hours, interested people will come together at locations around the world and create amazing services. Here in Atlanta, we anticipate a good, energized crowd! 

]]>Service Designhttp://florianvollmer.com/blog/2011/3/12/service-design.htmlFlorian Vollmer2011-03-12T18:41:30Z2011-03-12T18:41:30Z"Service design is the alignment and design of multiple brand touchpoints in a customer's journey, including environments, interactions, media, and products. The results are more effective and more enjoyable customer experiences"

I was giving a presentation on Service Design to Grad Students of the Industrial Design Program at Georgia Tech recently, and used above definition of the practice. 

]]>Interaction Design & Strategyhttp://florianvollmer.com/blog/2010/8/10/interaction-design-strategy.htmlFlorian Vollmer2010-08-10T17:00:34Z2010-08-10T17:00:34ZOver at core77, there is a fine article on interaction design. Check it out.

]]>Customer Experiences – A few linkshttp://florianvollmer.com/blog/2010/7/14/customer-experiences-a-few-links.htmlFlorian Vollmer2010-07-14T22:47:00Z2010-07-14T22:47:00ZSo, in reference to some work we are doing over at Info Retail, I came across some good references for creating meaningful customer experiences. I thought I would share some of these links here, just for good measure.

The Three "Ds" of Customer Experience HBS

Designed Experiences: The Evolution of Intelligent Design - Fastcompany

How to Close a Sale - Inc.com

The Elements Of A Great Shopping Experience - Forbes

Creating an online experience that matches the off-line experience

Co-worker Alisan just shared the following, thank you:

Point of Value – Customer Engagement is Completely Neglected 

 

]]>Ruhr.2010 - Sing! Day of Songhttp://florianvollmer.com/blog/2010/6/6/ruhr2010-sing-day-of-song.htmlFlorian Vollmer2010-06-07T03:03:32Z2010-06-07T03:03:32Z

They all are singing. Sing! Day of Song in my home town and area, the Ruhrgebiet. 

]]>Hands on Atlantahttp://florianvollmer.com/blog/2010/6/6/hands-on-atlanta.htmlFlorian Vollmer2010-06-06T16:50:39Z2010-06-06T16:50:39ZThe GardenerThis piece will be on silent auction at a Hands on Atlanta fundraiser, June 19th.

]]>Thank you!http://florianvollmer.com/blog/2010/5/30/thank-you.htmlFlorian Vollmer2010-05-30T18:05:32Z2010-05-30T18:05:32ZThe Distanz Debut Event was a great success, and I want to thank everybody involved! 

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