Florian Vollmer Words and Links

Retail Experiences 2016

Florian Vollmer — Wed, 28 Mar 2012 00:18:48 +0000

What will the future of customer experiences in retail environments look like? A Research Brief by Mediapost captures some aspects of what the landscape might look like then. We’ll check back in 5 years and see what actually happened.

Atlanta Service Jam

Florian Vollmer — Tue, 28 Feb 2012 19:05:19 +0000

It has been a great honor and privilege to be hosting the Atlanta Service Jam, one of the 85+ locations of the Global Service Jam 2012. Amazing people joined us here to create amazing services, and I can’t wait to do it all over again next year. Please see a video here:

Some thoughts on UX-centered CR

Florian Vollmer — Mon, 20 Feb 2012 13:35:39 +0000

Fast Company has a series of articles focusing on the importance of UX.

Atlanta Service Jam

Florian Vollmer — Sat, 21 Jan 2012 18:01:29 +0000

Furthering the emerging field of Service Design, I am helping to organize the Altanta Service Jam. For 48 hours, interested people will come together at locations around the world and create amazing services. Here in Atlanta, we anticipate a good, energized crowd!

Service Design

Florian Vollmer — Sat, 12 Mar 2011 18:41:30 +0000

"Service design is the alignment and design of multiple brand touchpoints in a customer's journey, including environments, interactions, media, and products. The results are more effective and more enjoyable customer experiences"

I was giving a presentation on Service Design to Grad Students of the Industrial Design Program at Georgia Tech recently, and used above definition of the practice.

Interaction Design & Strategy

Florian Vollmer — Tue, 10 Aug 2010 17:00:34 +0000

Over at core77, there is a fine article on interaction design. Check it out.

Customer Experiences – A few links

Florian Vollmer — Wed, 14 Jul 2010 22:47:00 +0000

So, in reference to some work we are doing over at Info Retail, I came across some good references for creating meaningful customer experiences. I thought I would share some of these links here, just for good measure.

The Three "Ds" of Customer Experience HBS

Designed Experiences: The Evolution of Intelligent Design - Fastcompany

How to Close a Sale - Inc.com

The Elements Of A Great Shopping Experience - Forbes

Creating an online experience that matches the off-line experience

Co-worker Alisan just shared the following, thank you:

Point of Value – Customer Engagement is Completely Neglected

Ruhr.2010 - Sing! Day of Song

Florian Vollmer — Mon, 07 Jun 2010 03:03:32 +0000

They all are singing. Sing! Day of Song in my home town and area, the Ruhrgebiet.

Hands on Atlanta

Florian Vollmer — Sun, 06 Jun 2010 16:50:39 +0000

The GardenerThis piece will be on silent auction at a Hands on Atlanta fundraiser, June 19th.

Thank you!

Florian Vollmer — Sun, 30 May 2010 18:05:32 +0000

The Distanz Debut Event was a great success, and I want to thank everybody involved!