Thu, January 19, 2012 at 19:00 How does HCI benefit from a language of service design? In this talk, Vollmer and Atvur discuss how service design can be meaningfully integrated into our design practices. Vollmer and Atvur close the talk with a review of some of the key themes from the current discourse in Service Design.
Fri, November 4, 2011 at 15:05 This educational presentation demonstrates how positive customer experiences drive measurable business results. Suggesting new ways to measure customer behaviour in the retail environment, this presentation illustrates aspects of the development process around one central case study. Take-aways include meaningful metrics, new ideas about correlating data, and an exploration of all steps necessary to take an idea to business success. This presentation focuses around key Info Retail philosophies and was co-developed with Brooks Ballard.
AMA Event description: “This educational session explores how visual design, shopper insights and word of mouth marketing can impact shopper preferences and purchasing. We’ll explore how marketers like The Home Depot and Tempur Pedic are using combinations of all three to increase customer engagement and drive sales. Speakers from Dunnhumby, BzzAgent and Info Retail will use actual case studies from major brands to give a peek into how smart marketers are achieving better ROI.” Presented at COX enterprises.
Wed, October 26, 2011 at 13:30 Delivered to a group of senior students at the Georgia State University Ernest G Welch School of Art and Design, this talk covered best design practices, a future outlook for the profession of design, and connected it to some key business aspects. An engaged Q&A session explored areas of comprehensive design education, user-centered design and future career planning.
Sat, September 10, 2011 at 15:00 How to anticipate the customer’s next major need? What are new ways of keeping innovation relevant? How do product developers stay involved throughout a product’s life span?
Service Design offers new, effective and integrative tools to find answers to these questions. This session at Product Camp Atlanta 5, hosted by the Georgia Tech Research Institute discussed key concepts, examples and tools.
Session with Alisan Atvur. See full description on the Product Camp Website.
Tue, September 6, 2011 at 18:00
What are the opportunities for design in both Atlanta and in the broader context? IDSA Atlanta presents an evening of networking and discussion around the future of industrial design in ATL. Several local design leaders share their views on the evolution of our discipline in a round-table format. Add your voice to the conversation.
Panelists include:
Michelle Berryman, EchoViz
Florian Vollmer, InfoRetail
Collin Farill and Travis Ekmark
http://www.idsa.org/future-atl-design
Atlanta, Design, IDSA, leadership, service design Fri, July 15, 2011 at 9:00 As part of the insights and educational track, this presentation provided Americas Mart attendees with an introduction to service design.
design management, marketing, service design, workshop in Design Thu, May 26, 2011 at 15:00 This Presentation at the KHB – Kunsthochschule Berlin Weissensee covers strategies for the development of a multi-disciplinary design agency.
Design, Development, Strategy Fri, May 13, 2011 at 14:00 Presentation to faculty and students at the Gulfstream Center for Industrial and Furniture Design of the Savannah College of Art and Design. This presentation focuses on key aspects of growing and running a design business while pursuing a multidisciplinary approach.
Wed, May 4, 2011 at 19:00 Talk description: “Florian Vollmer, SVP of Info Retail, presents key moments in the growth of an 8 people firm (in 2003) into an integrated agency of 35 employees (today). During that time, Info Retail has evolved from a retail design agency to a design strategy agency creating deeply integrated experiences. Florian discusses business and philosophy decisions along this growth experience. The profession of design has undergone considerable change during this time, and today design thinking has a place in many corporate decision making processes. Florian discusses how this focus on the individual experience can help making businesses more human-centered”
See event announcement at the British American Business Group.
Wed, February 2, 2011 at 19:00 Tue, August 3, 2010 at 10:00 The key to retail survival in the coming decade lies in moving from a product-centric to a customer-centric mindset. A big step towards developing a more customer-centric approach is creating memorable and remarkable customer experiences. During this session, a panel of design and retail experts will discuss the five essential ingredients needed to create an effective retail experience that converts ordinary shoppers into super loyal brand advocates.
Cindy Williams, vice president of Retail Strategy-Home Furnishings and Florian Vollmer, senior vice president, principal at Retail Info
Wed, December 9, 2009 at 14:00 This presentation to Packaging Design students of New York’s Fashion Institute of Technology focuses on the relevance of packaging for retail-centric brand message and story telling. Presentation not available online.