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« Interaction Design & Strategy | Main | Ruhr.2010 - Sing! Day of Song »
Wednesday
Jul142010

Customer Experiences – A few links

DateWed, July 14, 2010 at 18:47

So, in reference to some work we are doing over at Info Retail, I came across some good references for creating meaningful customer experiences. I thought I would share some of these links here, just for good measure.

The Three "Ds" of Customer Experience HBS

Designed Experiences: The Evolution of Intelligent Design - Fastcompany

How to Close a Sale - Inc.com

The Elements Of A Great Shopping Experience - Forbes

Creating an online experience that matches the off-line experience

Co-worker Alisan just shared the following, thank you:

Point of Value – Customer Engagement is Completely Neglected 

 

AuthorFlorian Vollmer | CommentPost a Comment | | | Print ArticlePrint Article
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