So, in reference to some work we are doing over at Info Retail, I came across some good references for creating meaningful customer experiences. I thought I would share some of these links here, just for good measure.
The Three "Ds" of Customer Experience HBS
Designed Experiences: The Evolution of Intelligent Design - Fastcompany
The Elements Of A Great Shopping Experience - Forbes
Creating an online experience that matches the off-line experience
Co-worker Alisan just shared the following, thank you:
Point of Value – Customer Engagement is Completely Neglected