Offering innovative design services to a crowded marketplace is everything but easy. Navigating the four poles of external and internal forces on one axis, and planning and doing on the other axis, Florian shares over 50 key insights of "what it takes" to run a mid-size customer experience design firm. His talk covers communication aspects, marketing, operations, organizational design, thoughts on culture, alongside some key technology and market trends that every design professional should be aware of.
Customer Experiences and Service Design | CXPA
This presentation highlights some of the key characteristics of service design and takes the audience through some relevant tools and best practices. Held for an audience of customer experience professionals with facilitated Q&A. Organized by CXPA.
The Customer Journey Framework: A Structured Approach for Designing in Customer Experience Environments | IDSA Southern Design Dialogue Conference
This session explores the power of designing from a customer journey viewpoint. Designers stand to create more human-centric and integrative solutions by taking a time-based approach of analyzing and designing for experience. The customer journey canvas also serves as an effective communication tool with all project stakeholders. Vollmer analyzes a few real-life customer journeys and go in depth on how to create and use the customer journey framework in the design process. Link to conference here.
Service Design: Emerging Themes & Topics | CHI Atlanta
How does HCI benefit from a language of service design? In this talk, Vollmer and Atvur discuss how service design can be meaningfully integrated into our design practices. Vollmer and Atvur close the talk with a review of some of the key themes from the current discourse in Service Design.
Driving Meaningful Innovation – Service Design for Product Development | Product Camp Atlanta
How to anticipate the customer’s next major need? What are new ways of keeping innovation relevant? How do product developers stay involved throughout a product’s life span?
Service Design offers new, effective and integrative tools to find answers to these questions. This session at Product Camp Atlanta 5, hosted by the Georgia Tech Research Institute discussed key concepts, examples and tools.
Session with Alisan Atvur. See full description on the Product Camp Website.
The Future of (ATL) Design, Presentation and Panel | IDSA Atlanta
What are the opportunities for design in both Atlanta and in the broader context? IDSA Atlanta presents an evening of networking and discussion around the future of industrial design in ATL. Several local design leaders share their views on the evolution of our discipline in a round-table format. Add your voice to the conversation.
Panelists include:
Michelle Berryman, EchoViz
Florian Vollmer, InfoRetail
Collin Farill and Travis Ekmark
http://www.idsa.org/future-atl-design